CUSTOMER SERVICE:
We will enhance our community by using trauma-informed, high quality care to the diverse and unique individuals we serve. We will hold ourselves to high expectations to deliver robust, excellent clinical care in order to assist in the growth of our customers.
PROFESSIONAL EXCELLENCE:
Our clinicians strive to assist clients in making healthy and lasting progress through the use of their clinical expertise and training.
CONTINUAL IMPROVEMENT:
We value continued growth and improvement and are always seeking ways to monitor and enhance our processes and the services we provide. We will consistently complete internal reviews to ensure we are offer effective and valuable services.
CREATIVE APPROACHES:
Through the use of problem-solving skills and innovation we will focus on finding solutions to challenges faced by clients, staff, and the business. We will do our best to stay committed to harnesses the creativity of all involved to remain solution focused.
OPEN AND HONEST COMMUNICATION:
Just as our therapeutic work relies on effective communication our policies also rely on the use of open, honest, and transparent ways to communicate to others. In order to maintain healthy relationships the use of direct and empathic communication is of the utmost importance in all interactions.
COMFORTABLE AND SAFE ENVIRONMENT:
By fostering a comfortable and safe environment the ability to grow hope and create change is created. Our staff create this environment in order to assist our clients in their ability to heal and progress.
UNDERSTANDING:
We empower those we work with through the use of understanding their perspectives and assisting in growth while continuing to show compassion for their strengths and individuality.
HOPEFULNESS:
We foster the ability to create hope with those we work with in order to assist in progress and enhancing quality of life.
INCLUSIVENESS:
With respect and understanding of each individual’s unique and diverse view and voice we strive to create a welcoming and safe space to embrace all aspects of those we work with. Our clients deserve to be free and comfortable in being transparent regarding their individuality while engaging with staff or being present within our offices.